Additional services

ADAC truck service

ADAC Truck service: The carrier may use ADAC truck services simply by using automated ordering through ALCS. In this way the carrier may receive up to a 40% discount from the regular ADAC price.

This requires GPS (global positioning system) tracking devices (systems) to enable the tracking of its trucks by using the services of a GPS Service Provider and to run the automated ordering of the ADAC truck service. There are no specific requirements for GPS devices.

Needless to say, anyone using the software of the above devices must have a licence and find a legitimate internet and GPS connection service provider.

 

How does it work?

 

A driver that requires assistance from ADAC sends a text message containing a specific code, e.g.:

 

ADAC  3

where “3” means the type of emergency (in this case, problems with electronic software)

 

A transport manager in the driver’s company receives an SMS and an email message regarding the problem with the truck. The manager must confirm the ADAC emergency query by sending an SMS containing the truck’s licence number:

 

ADAC_OK AAA123

where “AAA123“ is the licence number

 

Upon receiving this message, the system will automatically send the data to ADAC, including the truck’s and the trailer’s licence number, first registration, the colour of the truck, the VIN number, the driver’s name, surname and language, the company’s name, the type of breakdown, the destination and GPS readings, while also automatically determining the truck’s location and ordering the required service.

 

Once these actions are successfully completed, the driver receives an SMS from ADAC Truck Service about the time of arrival.

 “ADAC” ADAC service request

Driver sends an SMS with a coded message in the form of "ADAC nn XXXXX" to the system number, where:

  • ADAC is a constant,
  • nn is the truck problem code according to the ADAC classification (see below),
  • XXXXX (optional) is the location of the truck; if empty, the system will try to determine the location from the current truck coordinates.

Possible ADAC codes are: 

Code

English

Lietuvių

Русский

Deutsch

1

Engine, fuel injection and so on

Variklis, įpurškimo sistema ir kt.

Двигатель, система впрыска и т.п.

Motor, Einspritzanlage usw.

2

Transmission

Transmisija

Трансмиссия

Getriebe

3

Electrical system

Elektronika

Электроника

Elektrik

4

Chassies

Važiuoklė

Ходовая

Fahrwerk

5

Tires

Padangos

Покрышки

Reifen

6

Brakes

Stabdžiai

Тормоза

Bremsen

7

Body chassies

Kėbulas

Кузов

Aufbau

8

Lack of diesel

Dyzelino trūkumas

Кончилось диз. топливо

Dieselmangel

9

Towing and recovery

Buksyravimas ir nutempimas

Буксировка

Abschleppen und Bergen

10

Tires repair

Padangos

Покрышки

Reifenservice

11

Guarantees / penalties

Baudos, užstatai

Штраф, залог

Sicherheitsleistungen / Strafen

18

Other information

Kita informacija

Другая информация

Sonstige Auskünfte

19

Spare parts

Atsarginės dalys

Запчасти

Ersatzteile

23

Accident

Avarija

Авария

Unfall

35

Liftgate

Keltuvas

Подъемник

Ladebordwand

36

Hydraulic

Hidraulika

Гидравлика

Hydraulik

40

Wheel changing help

Ratų pakeitimo pagalba

Замена колес

ATS-Hilfe beim Radwechsel(HBR)

41

Help to start engine

Užvedimo pagalba

Помощь при заводке

ATS-Starthilfe (SH)

"ADAC OK NNNNNN XXXXXX" Confirm ADAC request

When the manager receives an SMS informing that a driver has requested ADAC assistance, the manager must confirm the request by sending an SMS "ADAC OK NNNNNN XXXXX", where:

  • ADAC OK is a constant,
  • NNNNN is the truck number,
  • XXXXXXX (optional) is the  location of the truck, used by the ADAC personnel to find the truck; if empty, the system will try to generate a location description from the current truck coordinates.

The ADAC pricing list is available in the Information section on the system menu.

* The service is available throughout Europe.

** The services are available for system users only

** A deposit of €1,500 is required for using the services. The deposit can be used for future payments.

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